Frequently Asked Questions
Everything you need to know about Soundbrenner products, shipping, and support.
What is the difference between the Soundbrenner Pulse and the Core?
The Soundbrenner Pulse is our dedicated vibrating metronome designed for simplicity and power. The Soundbrenner Core is a 4-in-1 multi-tool that includes a vibrating metronome, a magnetic contact tuner, a decibel meter, and a smartwatch for everyday use.
How long does shipping take and which countries do you ship to?
We offer worldwide shipping. Standard shipping typically takes 5-10 business days, while express shipping takes 2-4 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Does the vibrating metronome work with any instrument?
Yes, our metronomes are designed for all musicians, including drummers, guitarists, pianists, and horn players. The vibration is 7 times stronger than a smartphone, allowing you to feel the beat regardless of your instrument's volume.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition and packaging.
Do Soundbrenner products come with a warranty?
All Soundbrenner hardware comes with a 1-year limited warranty that covers manufacturing defects. If your device experiences a hardware failure under normal use, we will replace it free of charge.
Is the Soundbrenner app free to use?
The Soundbrenner app is free to download and use with or without our hardware. We also offer a premium subscription called 'Soundbrenner Plus' which unlocks advanced features like cloud storage, custom rhythms, and library sync.